Privacy Policy
Effective date: September 1, 2026
1. Overview
This Privacy Policy explains how ALHANADEH TRANSPORTATION LLC collects, uses, protects, and shares information when you use our website, Alhanadeh Transport Manager application, request a quote, contact our team, track a shipment, upload documents, or communicate with us.
2. Information We Collect
- Contact information, such as your name, company, email address, and phone number.
- Shipment information, such as pickup and delivery locations, dates, commodity, weight, dimensions, and special instructions.
- Documents and information voluntarily uploaded through our website or application, including Rate Confirmations, Bills of Lading (BOLs), Proofs of Delivery (PODs), invoices, statements, receipts, and related transportation documents.
- Communications you send by form, email, telephone, text message, website, or application.
- Basic technical information, such as browser, device, IP address, and website or application activity, when collected by our hosting, security, or analytics systems.
3. How We Use Information
- Review quote requests and coordinate transportation services.
- Communicate about inquiries, appointments, pickups, deliveries, documents, orders, accounts, and payments.
- Operate features of the Alhanadeh Transport Manager application, including load management, document processing, tracking, dispatch operations, and related business functions.
- Operate, secure, troubleshoot, and improve our website, application, and internal business systems.
- Comply with legal, safety, insurance, broker, carrier, and recordkeeping obligations.
4. SMS Privacy
SMS Privacy: No mobile opt-in data will be shared with third parties for marketing or promotional purposes.
We use mobile information to provide conversational and operational messages regarding an inquiry, appointment, order, shipment, or account. Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out or HELP for assistance.
5. How Information May Be Shared
We may share information only as reasonably necessary to provide transportation services, operate application functionality, process business operations, protect the company or others, or comply with law. This may include service providers that host our website or application, deliver communications, support business systems, process requested application features, or perform professional services. We do not sell personal information.
Mobile opt-in consent and related data are excluded from sharing with third parties for their marketing or promotional purposes.
6. Artificial Intelligence (AI) Services
The Alhanadeh Transport Manager application may use third-party artificial intelligence services, including Google Gemini, to provide certain features within the application, such as document analysis, text extraction, data organization, and AI-assisted processing.
When a user chooses to use an AI-powered feature, information submitted to that feature may be transmitted to the AI service provider for processing. This information may include text entered by the user, document images, Rate Confirmations, Bills of Lading (BOLs), Proofs of Delivery (PODs), statements, invoices, receipts, or other information contained in documents voluntarily uploaded by the user.
Before information is transmitted to an external AI provider, the application informs the user that information may be shared with a third-party AI service and requests the user's consent where required.
Information transmitted to the AI provider is used to perform the requested application functionality. ALHANADEH TRANSPORTATION LLC does not sell personal information submitted through AI-powered features.
Third-party AI providers may process information according to their own privacy policies and terms. Users should avoid submitting unnecessary sensitive or confidential information when using AI-powered features.
Users who do not wish to use AI-powered features may continue using other available features of the application without submitting information to the AI service.
7. Cookies and Website Technology
Our website and service providers may use cookies or similar technologies for essential operation, security, performance, and analytics. Your browser may allow you to control certain cookies.
8. Data Security and Retention
We use reasonable administrative and technical safeguards designed to protect information. No online system is completely secure. We retain information only as long as reasonably necessary for the purposes described here, legal obligations, business records, dispute resolution, and enforcement of agreements.
9. Your Choices
You may request correction of your contact information or ask questions about this policy by contacting us. For text messages, reply STOP to opt out or HELP for assistance. Opting out of text messages does not prevent us from contacting you by another permitted method when necessary for an active transaction or legal obligation.
AI-powered features are optional. If you do not wish to have information processed by a third-party AI provider, you may choose not to use those features.
10. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 through our website or application.
11. Policy Updates
We may update this policy when our practices, services, technologies, or legal requirements change. The effective date above identifies the current version.